1 Million Cases Handled by GuardianVets!

As featured in the Fountain Report & Veterinary Practice News - Fountain Report Article Here Veterinary Practice News Here Chicago, September 16, 2024 - GuardianVets, a leader in after-hours support for veterinary practices and call intercept services for practices experiencing a high volume of daytime calls, is pleased to announce a significant milestone: successfully managing over 1 million cases. This accomplishment underscores the critical role GuardianVets plays in addressing the needs of pet owners during emergencies and the company's unwavering commitment to providing top-tier care, support, and innovative solutions to veterinary professionals and pet owners nationwide. GuardianVets' services significantly impact veterinary practices' call times and volume by offering immediate, expert care through a team of experienced Credentialed Veterinary Technicians and leveraging best-in-class technology that adheres to each practice's specific protocols. This unique approach allows GuardianVets to interact with pet owners the same way that they would be treated by in-house staff. This positions veterinary practices as trusted, comprehensive care providers within their communities, fostering greater client loyalty and enhancing their reputation. "We are incredibly proud of our team and their dedication to reaching this achievement," said John Dillon, CEO of GuardianVets. "We knew from personal experience that after-hours support was an overlooked opportunity in the veterinary industry.... over 1 million cases later, we have validated a substantial market demand while also demonstrating value-add to veterinary practices. We're thrilled to create win-win solutions that help pet owners in a moment of need while also increasing client engagement and retention for veterinary practices". The best way to describe the journey to 1 million cases comes from GuardianVets' customers. Kelly Schuler, Practice Manager at Glacial Ridge Veterinary Clinic, stated: “We like working with GuardianVets because we feel it is important for our clients to be able to speak to a person after hours. They feel heard and cared for. Using GuardianVets has also helped our staff immensely. GuardianVets will triage the patients and filter out the ones that do need to be seen (immediately per our protocol). This has helped prevent burnout with our staff.” This sentiment is echoed by Megan Politano, Practice Manager at Pahoa Animal Hospital: “GuardianVets gives your clients peace of mind, knowing that even when we are closed, they will always have a real person to talk to for advice and resources. The after-hours triage reports we receive from GuardianVets in the morning help our staff streamline day-to-day planning!” As GuardianVets celebrates this achievement, the company is also looking ahead to the future and its ongoing commitment to positively impacting animal health and welfare.